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AFTER CARE AND WARRANTY

SEBO AFTER-CARE INSTRUCTIONS

All SEBO products are built to last and should provide years of
trouble-free use. However, basic ongoing maintenance is needed to
keep our vacuums performing optimally and to avoid repairs. The below
After-care Instructions are organized by model types and give you quick
and easy access to the most common maintenance procedures. Choose
your model and click on a link for the procedure you need; then, a short
informative video will play.

We also provide printed owner manuals, after care videos,
schematics and parts lists, technical specifications, and brochures for
each model.

Regardless of model type, the most important maintenance
procedures are to:

Change vacuum bags when full.
Remove excessive hair or debris build-up on brush roller bristles.
Replace brush rollers or brush strips when bristles are worn out.
Immediately remove any clog or obstruction from the airflow pathway.
Replace vacuum filters when they become too dirty, usually every
10 to 20 bags.

PROCEDURE
Machine assembly
Operating instructions
Change a full filter bag
Change micro & exhaust filters
Clean or replace brush roller
Clean or replace brush strip
Replace worn "sealing strip"
Clog removal
Proper cleaning wand insertion
Detailed instructions

PROCEDURE
Machine assembly
Operating instructions
Change a full filter bag
Change micro & exhaust filters
Clean or replace brush roller
Clog removal
Proper cleaning hose insertion
Detailed instructions

FREE FIVE-YEAR WARRANTY

All SEBO models include a FREE five-year warranty on the motor
and all non-wear parts and a five-year warranty on labor charges.
The AUTOMATIC X models include a lifetime warranty on the belts.

The warranty only covers normal household use, commences on the
date of purchase, and only applies to residents of the USA. There is no
warranty coverage for commercially used vacuums, duo Brush
Machines and DISCO Polishers, and requested parts or repairs for such
machines are chargeable to the customer.

ADDITIONAL THREE-YEAR EXTENDED WARRANTY

SEBO also offers a low-cost, three-year extended warranty, in addition to
the five-year warranty, for a total of eight years coverage.

SEBO's WARRANTY DOES NOT COVER:

Consumable and wear items, such as bags, filters, brush rollers,
cords, sealing strips and attachments.
Used or second hand products, or products outside of the warranty
period.
Machines that have not been assembled, used, or maintained in
accordance with the operating instructions.
The use of non-original SEBO parts or items not manufactured by
SEBO, including but not limited to bags, filters and spare parts, or
machines that have unauthorized modifications.
Machines in which filters have been washed and/or bags have been
reused.
Typical wear and tear, accident, other casualty, misuse, neglect,
improper use or maintenance, or any machine in which the serial
number has been altered or removed.
Normal maintenance, such as the removal of clogs.
Damage caused by external sources, such as liquids, hot materials,
weather or proximity to heat, e.g., fires, ovens, radiators, etc.

To download a PDF file of the complete text and Terms and
Conditions of SEBO America's FREE Five-year Warranty and
Three-year Extended Warranty, Click Here . . .

WARRANTY REPAIR PROCEDURE

SEBO America must authorize all warranty work. Its customer service
phone number is 800-334-6614 and representatives are available Monday
- Friday, 8:00 am - 5:00 pm MST, or such authorization requests can be
e-mailed to info@sebo.us.

Customer service is available to advise you on self-help (such as clog
removal) or to arrange any repair services. SEBO machines are designed
to be easy to maintain, so most "problems" can be resolved over the
phone or by watching SEBO's After-care Videos available on this web site.
Before phoning SEBO for service, please ensure you have checked for
clogs, fitted a new bag, replaced dirty filters and cleaned the brush roller.
If you still need to contact SEBO, please have your serial number (found
on the underneath side of the power head), name of dealer, and date of
purchase details available. Without proof of purchase, repairs may be
chargeable.

SEBO's repair procedure is easy and convenient. Repairs that are
covered under warranty are done free of charge, and SEBO even pays
related freight costs. For machines that are not covered under warranty,
SEBO charges customers very reasonable repair fees, plus associated
freight costs.

The repair procedure is as follows:

Call customer service at 800-334-6614, to discuss the problem.
The outcome of the call should be one of these three options:

The problem is diagnosed over the phone, and the
customer service representative provides a "self-help"
solution, e.g., clog removal.
A referral is made to a local authorized SEBO retail store,
which can provide the needed repair services.
The determination is made that the machine must be repaired
at SEBO's corporate office in Centennial, Colorado. If this is
the case, customer service will issue a Return Material
Authorization number ("RMA") and a prepaid UPS Return
Label.

Package for shipment that portion of the vacuum which SEBO's
customer service representative instructs you to return, e.g., the
power head, the bag housing, or maybe the entire vacuum. Affix the
UPS Return Label to the outside of the box.
Leave the box at any UPS Store, pick-up location, or drop-off station.

SEBO receives returned machines within three to five days, and the
repairs are usually completed on the same day. Then, the vacuum is
returned via UPS. Therefore, the entire repair process typically takes
about two weeks. If faster transit times are needed, SEBO can accommo-
date such requests, but customers are charged the additional amount of
freight costs associated with the specified expedited freight service.

To download a PDF file of the Warranty and Repair Procedures, Click Here . . .