FAQs

GENERAL PRODUCT QUESTIONS
  1. To whom do I direct questions about SEBO and its products?
  2. I’m in Canada and I need assistance. Where do I call?
  3. Who is SEBO?
  4. Why haven’t I heard of SEBO vacuums before now?
  5. Can SEBO vacuums clean both carpets and hard floors?
  6. What is the duo Cleaning System?
  7. How do I obtain a new Owner’s Manual?
  8. What is the reason for the eBay and Internet Warning found on this website?
To view the answers, or download a PDF file of the "GENERAL PRODUCT QUESTIONS" FAQs, Click Here . . .
FREIGHT CHARGES AND SALES TAX
  1. Does SEBO provide free ground freight for vacuum or duo Brush Machine purchases?
  2. Is free ground freight provided on purchases of bags, filters, accessories and parts?
  3. Does SEBO provide expedited freight options for its products?
  4. Does SEBO charge sales tax on my internet purchase?
To view the answers, or download a PDF file of the "FREIGHT CHARGES AND SALES TAX" FAQs, Click Here . . .
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PRODUCT COMPARISONS AND EDUCATION
  1. How do I know which SEBO vacuum is right for me?
  2. How much better are SEBO vacuums compared to typical vacuums?
  3. How do I know that SEBO vacuums are as good as I've heard?
  4. How do I learn about my SEBO vacuum . . . about its features and benefits?
  5. What is the difference between a bagless vacuum and one that uses a bag?
  6. Does the motor's amp rating determine a vacuum's cleaning effectiveness?
To view the answers, or download a PDF file of the "PRODUCT COMPARISONS AND EDUCATION" FAQs, Click Here . . .
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SALES, PRICING, AUTHORIZED OUTLETS AND THE
RETAILER LOCATOR
  1. Can I buy any vacuum model shown on SEBO's website?
  2. Are SEBO vacuums expensive?
  3. How do I find the prices of SEBO products?
  4. Is there a financing plan available?
  5. Can I return my SEBO vacuum for a refund?
  6. Is there a difference between authorized retailers and authorized websites?
  7. What is the purpose of the Retailer Locator available on this website?
To view the answers, or download a PDF file of the "SALES, PRICING, AUTHORIZED OUTLETS AND THE RETAILER LOCATOR" FAQs, Click Here . . .
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BAGS, FILTERS AND PARTS
  1. Where do I find SEBO replacement bags, filters and parts?
  2. Can I wash SEBO filters or empty and reuse the bags?
  3. Are SEBO bags, filters and parts hard to find?
  4. Are SEBO replacement parts readily available?
  5. Does it take a long time to obtain SEBO bags, filters and parts?
  6. Must I use only SEBO-branded bags, filters and parts?
  7. Can I buy SEBO replacement parts or receive them under warranty?
  8. Do unauthorized retailers have access to SEBO bags, filters and parts?
  9. How often should I change my bags and filters?
  10. I no longer have a SEBO retailer in my local area. How do I buy replacement bags and filters or obtain repair service?
To view the answers, or download a PDF file of the "BAGS, FILTERS AND PARTS" FAQs, Click Here . . .
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ASSEMBLY, ROUTINE MAINTENANCE AND TECHNICAL QUESTIONS
  1. How do I assemble my new SEBO vacuum?
  2. Is there a recommended maintenance schedule?
  3. How do I remove a clog from the airflow pathway?
  4. How do I change my bags and filters?
  5. How do I clean or replace my brush roller?
  6. To whom do I direct technical questions about my SEBO?
To view the answers, or download a PDF file of the "ASSEMBLY, ROUTINE MAINTENANCE AND TECHNICAL QUESTIONS" FAQs, Click Here . . .
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WARRANTY AND REPAIR
  1. What kind of warranty coverage is available?
  2. Can I be sure that SEBO stands behind its products?
  3. Must I register my new SEBO vacuum to receive warranty coverage?
  4. What if my SEBO vacuum is not operating properly or I suspect a problem?
  5. How do I find repair services, and what is the procedure for warranty work?
  6. How long does it take to repair a SEBO?
  7. If my SEBO is repaired out of town, do I pay for the freight costs?
  8. Can I repair my own vacuum?
To view the answers, or download a PDF file of the "WARRANTY AND REPAIR" FAQs, Click Here . . .
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HOURS OF OPERATION
SEBO America’s Customer Service Department is available at
800-334-6614, Monday – Friday, from 8:00 a.m. to 5:00 p.m.
Mountain Time, or by e-mail at info@sebo.us.
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