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FAQs

TABLE OF CONTENTS
GENERAL PRODUCT QUESTIONS
  1. To whom do I direct questions about SEBO and its products?
  2. I'm in Canada and I need assistance. Where do I call?
  3. Who is SEBO?
  4. Why haven't I heard of SEBO vacuums before now?
  5. Can SEBO vacuums clean both carpets and hard floors?
  6. What is the duo Carpet and Upholstery Cleaning System?
  7. How do I obtain a new owner's manual?
  8. What is the reason for the eBay and Internet Warning found on
               this web site?
To view the answers, or download a PDF file of the "GENERAL PRODUCT QUESTIONS" FAQs, simply Click Here . . .
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FREIGHT CHARGES AND SALES TAX
  1. Does SEBO provide free freight for vacuum or duo Brush Machine
               purchases?
  2. Is free freight provided on purchases of bags, filters, accessories
               and parts?
  3. Does SEBO provide expedited freight options for its products?
  4. Why am I being charged sales tax for my internet purchase?
To view the answers, or download a PDF file of the "FREIGHT
CHARGES AND SALES TAX" FAQs, simply Click Here . . .
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PRODUCT COMPARISONS AND EDUCATION
  1. How do I know which SEBO vacuum is right for me?
  2. How much better are SEBO vacuums compared to typical
               vacuums?
  3. How do I know that SEBO vacuums are as good as I've heard?
  4. How do I learn about my SEBO vacuum . . . about its features
               and benefits?
  5. What is the difference between a bagless vacuum and one that
               uses a bag?
  6. Does the motor's amp rating determine a vacuum's cleaning            effectiveness?
To view the answers, or download a PDF file of the "PRODUCT COMPARISONS AND EDUCATION" FAQs, simply Click Here . . .
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SALES, PRICING, AUTHORIZED OUTLETS AND THE
DEALER LOCATOR
  1. Can I buy any vacuum model shown on SEBO's web site?
  2. Are SEBO vacuums expensive?
  3. How do I find the prices of SEBO products?
  4. Is there a financing plan available?
  5. Can I return my SEBO vacuum for a refund?
  6. Is there a difference among SEBO Showrooms, Medalist
               Retailers, Authorized Retailers, Internet Retailers and
               Independent Distributors?
  7. What is a "Private Showing?"
  8. What is the purpose of the SEBO Dealer Locator available on
               this web site?
To view the answers, or download a PDF file of the "SALES,
PRICING, AUTHORIZED OUTLETS AND THE DEALER LOCATOR"
FAQs, simply Click Here . . .
4
BAGS, FILTERS AND PARTS
  1. Where do I find SEBO replacement bags, filters and parts?
  2. Can I wash SEBO filters or empty and reuse the bags?
  3. Are SEBO bags, filters and parts hard to find?
  4. Are SEBO replacement parts readily available?
  5. Does it take a long time to obtain SEBO bags, filters and parts?
  6. Must I use only SEBO-branded bags, filters and parts?
  7. Can I buy SEBO replacement parts or receive them under
               warranty?
  8. Do unauthorized retailers or distributors have access to SEBO
               bags, filters and parts?
  9. How often should I change my bags and filters?
  10. I no longer have a SEBO retailer or independent distributor in
               my local area. How do I buy replacement bags and filters
               or obtain repair service?
To view the answers, or download a PDF file of the "BAGS,
FILTERS AND PARTS" FAQs, simply Click Here . . .
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ASSEMBLY, ROUTINE MAINTENANCE AND
TECHNICAL QUESTIONS
  1. How do I assemble my new SEBO vacuum?
  2. Is there a recommended maintenance schedule?
  3. How do I remove a clog from the airflow pathway?
  4. How do I change my bags and filters?
  5. How do I clean or replace my brush roller?
  6. To whom do I direct technical questions about my SEBO?
To view the answers, or download a PDF file of the
"ASSEMBLY, ROUTINE MAINTENANCE AND TECHNICAL
QUESTIONS" FAQs, simply Click Here . . .
6
WARRANTY AND REPAIR
  1. What kind of warranty coverage is available?
  2. What does SEBO's Three-year Extended Warranty cover?
  3. Can I be sure that SEBO stands behind its products?
  4. Must I register my new SEBO vacuum to receive warranty
               coverage?
  5. What if my SEBO vacuum is not operating properly, or I suspect
               a problem?
  6. How do I find repair services, and what is the procedure for
               warranty work?
  7. How long does it take to repair a SEBO?
  8. If my SEBO is repaired out of town, do I pay for the freight costs?
  9. Can I repair my own SEBO vacuum?
To view the answers, or download a PDF file of the
"WARRANTY AND REPAIR" FAQs, simply Click Here . . .
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HOURS OF OPERATION

SEBO America's Customer Service Department is available at
800-334-6614, Monday - Friday, from 8:00 a.m. to 5:00 p.m.
Mountain Time, or by e-mail at info@sebo.us.
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