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POLICIES

TABLE OF CONTENTS   (Left column)

To download a PDF file of ALL SEBO's
policies, simply Click Here . . .
TABLE OF CONTENTS   (Right column)
HOURS OF OPERATION

SEBO America's Customer
Service Department is
available at 800-334-6614,
Monday - Friday, from 8:00
a.m. to 5:00 p.m. Mountain
Time, or by e-mail at
info@sebo.us.
6
WEB SITE FREIGHT POLICY

SEBO offers the following four shipping options for web site orders:
  • Standard Shipping:This option provides free freight on all new
            upright and canister vacuums and the duo Brush Machine
            ("qualifying products"). However, freight charges apply to all
            other items included in the shipment. Packages are normally
            delivered within six business days after shipment.

            Any freight charges are added to the sales invoice and charged
            to the buyer's credit card.
  • 2-Day Shipping: This option is available for an additional charge
            applicable to all items in the shipment, which includes qualifying
            products. Packages are normally delivered by 4:30 p.m. two
            business days after shipment.
  • 3-Day Shipping: This option is available for an additional charge
            applicable to all items in the shipment, which includes qualifying
            products. Packages are normally delivered by 4:30 p.m., within
            three business days after shipment.
  • Overnight Delivery: This option is available for an additional charge
            applicable to all items in the shipment, which includes qualifying
            products. Packages are normally delivered by 3:00 p.m. one
            business day after shipment. Overnight delivery is not available
            for orders to Alaska and Hawaii.
The above delivery times are only estimates. Regardless of the delivery
option you choose, SEBO cannot assume liability for late deliveries.

Signature Required for Deliveries: If you will not be at the shipping
address to accept delivery of your product, consider shipping the item to
an address where someone will be available to sign for your package.
Once your order has shipped, we are unable to change the shipping
address.

Three Delivery Attempts: Freight carriers typically make three attempts
to deliver a package, but will return the package to SEBO if the third
attempt fails.

Freight Policy for Warranty-related Shipments. For details, please
refer to the "Warranty and Repair Procedure," which can be found on this
web site in the "After Care and Warranty" section.
1
THE SEBO 30-DAY TEST DRIVE POLICY

Ask SEBO America for a 30-day Test Drive Certificate, and
you can try a SEBO vacuum in your own home for 30 days.
If you like it, keep it. If not, return the vacuum to your point
of purchase and receive a full refund. If it was purchased
from a participating web site, SEBO will even pay for the
return shipping costs. The program is easy . . . just
follow these four steps:
  1. Choose a Participating SEBO Retailer, Distributor or Web Site.
    Please note: Some authorized SEBO outlets do not participate in this
    program, or they may have alternative policies, or they may have no
    provision for returns and refunds. Therefore, return and refund
    privileges may not be available for SEBO products purchased outside
    of this program. Note that 30-day Test Drives are available only at
    outlets that have the above symbol next to their name on this web site's
    Dealer Locator, and SEBO sends you confirmation of their continued
    participation in the form of a "Test Drive Certificate." You may still
    confidently purchase SEBO products from outlets that do not
    participate in this program.
  2. Request a 30-day Test Drive Certificate. Send an e-mail to SEBO
    Customer Service at info@sebo.us or call 800-334-6614
    and request a Test Drive Certificate, by providing the following
    information:
    1. Your name, address, phone number and e-mail address.
    2. The name and address (or phone number) of your chosen
      SEBO outlet.
    If the sales outlet or web site you choose participates in the 30-day Test Drive program, SEBO will send you a personalized Certificate via your choice of e-mail, fax or U.S. Postal Service.
  3. Purchase a SEBO Vacuum. Present the 30-day Test Drive Certificate
    to the specified sales outlet and purchase the SEBO vacuum model of
    your choice.
  4. If you are not satisfied, notify SEBO America within 30 days of
    purchase, and return the vacuum within 14 days thereafter.
    To authorize a return and refund, e-mail or phone SEBO Customer
    Service and request a Return Material Authorization (RMA), within 30
    days of the date of purchase. Next, return all SEBO items, in their
    original SEBO boxes, to the outlet from which they were purchased,
    within 14 calendar days of the issuance of the RMA. SEBO will pay for
    the return shipping costs related to internet purchases, only if the web
    site involved in the transaction is a participant in the Test Drive
    program.
Please refer to the Product Return and Refund Procedure located in
the Policies Section of this web site, for more details and specific
requirements.
2
USA SALES ONLY

SEBO America accepts orders from billing addresses within the United
States. No shipments can be made to shipping addresses outside of the
continental United States, Alaska or Hawaii.
3
PRIVACY POLICY

SEBO America's Privacy Policy is simple: We are committed to keeping
your online transactions and any other type of business transaction with
SEBO safe and private. The privacy of your personal and financial infor-
mation is just as important to us as it is to you. Any customer information
SEBO collects is used solely to identify you and maintain accurate
records. SEBO will not sell or distribute its customer lists to third parties.
4
WARRANTY REPAIR PROCEDURE

SEBO America must authorize all warranty work. Its customer service
phone number is 800-334-6614 and representatives are available Monday
- Friday, 8:00 am - 5:00 pm MST, or such authorization requests can be
e-mailed to info@sebo.us.

Customer service is available to advise you on self-help (such as clog
removal) or to arrange any repair services. SEBO machines are designed
to be easy to maintain, so most "problems" can be resolved over the
phone or by watching SEBO's After-care Videos available on this web site.
Before phoning SEBO for service, please ensure you have checked for
clogs, fitted a new bag, replaced dirty filters and cleaned the brush roller.
If you still need to contact SEBO, please have your serial number (found
on the underneath side of the power head), name of dealer, and date of
purchase details available. Without proof of purchase, repairs may be
chargeable.

SEBO's repair procedure is easy and convenient. Repairs that are
covered under warranty are done free of charge, and SEBO even pays
related freight costs. For machines that are not covered under warranty,
SEBO charges customers very reasonable repair fees, plus associated
freight costs.

The repair procedure is as follows:
  1. Call customer service at 800-334-6614, to discuss the problem.
    The outcome of the call should be one of these three options:
    1. The problem is diagnosed over the phone, and the
      customer service representative provides a "self-help"
      solution, e.g., clog removal.
    2. A referral is made to a local authorized SEBO retail store,
      which can provide the needed repair services.
    3. The determination is made that the machine must be repaired
      at SEBO's corporate office in Centennial, Colorado. If this is
      the case, customer service will issue a Return Material
      Authorization number ("RMA") and a prepaid UPS Return
      Label.
  2. Package for shipment that portion of the vacuum which SEBO's
    customer service representative instructs you to return, e.g., the
    power head, the bag housing, or maybe the entire vacuum. Affix the
    UPS Return Label to the outside of the box.
  3. Leave the box at any UPS Store, pick-up location or drop-off station.
SEBO receives returned machines within three to five days, and the
repairs are usually completed on the same day. Then, the vacuum is
returned via UPS. Therefore, the entire repair process typically takes
about two weeks. If faster transit times are needed, SEBO can accommo-
date such requests, but customers are charged the additional amount of
freight costs associated with the specified expedited freight service.

To download a PDF file of the Warranty and Repair Procedures,
Click Here . . .
5
PAYMENT METHODS POLICY

SEBO America accepts any of the following payment methods
for on-line orders:

      . American Express     . Discover     . MasterCard     . Visa

Credit card transactions are processed and must clear prior to order
shipment.

Debit and check cards have daily spending limits that may delay order
processing.
7
FINANCING POLICY

Qualified customers may finance all or a portion of their purchases
through SEBO's program with GE Capital. Not all applicants will qualify.
For more information about this option, Click Here . . .
8
PRODUCT AVAILABILITY POLICY

SEBO America makes every effort to supply you with the products you order,
but there may be occasions when it cannot, or perhaps not in the quantities
requested. In these cases, SEBO will contact you to explain the situation
and to suggest available alternatives. Upon your request, SEBO will cancel
your order and refund the purchase price of products it cannot supply.
9
INTERNET SALES TAX POLICY

SEBO America collects sales taxes on all transactions made to retail
customers and Authorized Independent Distributors who do not have
Resale Tax Certificates on file. Appropriate tax rates are determined by
shipping addresses, and assessments are applied to the specific invoice
totals (which, in some states, includes freight charges). The paid invoices
buyers receive from SEBO America show any sales taxes included in
the totals.

Sales taxes are not collected on transactions made to Authorized
Independent Distributors who have Resale Tax Certificates on file, and
organizations that provide proof of their tax-exempt status. In other
words, SEBO's sales tax policy has the following three options:
  1. Sales that are subject to sales tax collection, which include:
    1. Sales to retail customers (product end users), or
    2. Sales to Authorized Independent Distributors who do not have
      Resale Tax Certificates on file.
  2. Sales that are exempt from sales tax collection because they are
    made to Authorized Independent Distributors and retailers who have
    Resale Tax Certificates on file.
  3. Sales that are exempt from sales tax collection because they are
    made to tax-exempt organizations. Individuals who place tax-exempt
    orders must call SEBO Customer Service at 800-334-6614 and
    provide proof of tax-exempt status for the state where the product is
    being shipped. The organization name on the order must exactly
    match the state tax-exempt certificate. SEBO America does not
    accept federal tax exemption certificates.
10
PRODUCT RETURN AND REFUND PROCEDURE

IMPORTANT NOTE: SEBO America has a special product return and
refund program called the "SEBO 30-day Test Drive." However, some
authorized SEBO outlets do not participate in this program, or they may
have alternative policies, or they may have no provision for returns and
refunds. Therefore, return and refund privileges may not be available for
SEBO products purchased outside of this program.

If you have a 30-day Test Drive Certificate and wish to receive a refund for
your SEBO vacuum, please use the following procedure:
  1. Notify SEBO America within 30 days of purchase, and return the
    vacuum within 14 days thereafter.     Send an e-mail to SEBO Cus-
    tomer Service at info@sebo.us or call 800-334-6614 and
    request a Return Material Authorization (RMA), within 30 days of initial
    purchase. Next, return all SEBO items to the sales outlet from which
    they were purchased, within 14 calendar days of the issuance of the
    RMA.
  2. Repackage products in their original SEBO boxes. All bags,
    filters, accessories, manuals and documentation that were purchased
    or included with the vacuum must be returned, as well.
  3. Return SEBO items to the sales outlet from which they were
    purchased.     This must be done within 14 calendar days of the
    issuance of the RMA.
  4. To return internet purchases, ship items to SEBO's warehouse in
    Centennial, Colorado.     This must be done within 14 calendar days of
    the issuance of the RMA. SEBO will pay for the return shipping costs
    related to internet purchases, only if the web site involved in the trans-
    action is a participant in the Test Drive program. In these cases, when
    requesting an RMA, be sure to also request a UPS Return Label.
    Then, affix the Return Label to the most visible outer panel of the box,
    and deliver the package to any UPS Store, pick-up location or drop-off
    station.
  5. After SEBO America or the sales outlet receives the merchandise,
    please allow two weeks for the refund to be processed.     The sales
    outlet involved or SEBO America will provide a cash refund, or issue a
    credit against the original payment method (i.e., Visa, MasterCard,
    Discover and American Express).
  6. Full refunds are available for items received timely and in good
    condition.     The sales outlet or SEBO America may assess a restock-
    ing fee of 10% to 40% of the retail purchase price on vacuums that are
    not returned timely, pursuant to the above procedure, or appear to
    have been used harshly or in commercial environments during the
    "Test Drive period."
Please refer to the "SEBO 30-day Test Drive" section of this web site
for additional information.
11
FREE FIVE-YEAR WARRANTY

All SEBO models include a FREE five-year warranty on the motor
and all non-wear parts and a five-year warranty on labor charges.
The AUTOMATIC X models include a lifetime warranty on the belts.

The warranty only covers normal household use, commences on the
date of purchase, and only applies to residents of the USA. There is no
warranty coverage for commercially used vacuums, duo Brush Machines
and DISCO Polishers, and requested parts or repairs for such machines
are chargeable to the customer.

ADDITIONAL THREE-YEAR EXTENDED WARRANTY

SEBO also offers a low-cost, three-year extended warranty, in addition to
the five-year warranty, for a total of eight years coverage.

SEBO's WARRANTY DOES NOT COVER:
  • Consumable and wear items, such as bags, filters, brush rollers,
    cords, sealing strips and attachments.
  • Used or second hand products, or products outside of the warranty
    period.
  • Machines that have not been assembled, used, or maintained in
    accordance with the operating instructions.
  • The use of non-original SEBO parts or items not manufactured by
    SEBO, including but not limited to bags, filters and spare parts, or
    machines that have unauthorized modifications.
  • Machines in which filters have been washed and/or bags have been
    reused.
  • Typical wear and tear, accident, other casualty, misuse, neglect,
    improper use or maintenance, or any machine in which the serial
    number has been altered or removed.
  • Normal maintenance, such as the removal of clogs.
  • Damage caused by external sources, such as liquids, hot materials, weather or proximity to heat, e.g., fires, ovens, radiators, etc.
To download a PDF file of the complete text and Terms and
Conditions of SEBO America's FREE Five-year Warranty and
Three-year Extended Warranty, Click Here . . .
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