WARRANTY REPAIR PROCEDURE
SEBO America or
an authorized dealer must approve and provide all warranty
work. SEBO’s customer service phone number is 800-334-6614
are available Monday - Friday, 8:00 am - 5:00 pm MST, or such
repair requests can be e-mailed to firstname.lastname@example.org
Customer service is available to advise you on self-help (such as clog removal)
or to arrange any repair services. SEBO machines are designed to be
easy to maintain, so most "problems" can be resolved over the phone or by
watching SEBO's How-to Videos available on this website. Before phoning
SEBO for service, please ensure that you have checked for clogs, fitted a new
bag, replaced dirty filters and cleaned the brush roller. If you still need to contact
SEBO, please have your serial number (found on the underneath side of
the power head), name of dealer, and date of purchase details available.
Without proof of purchase, repairs may be chargeable.
SEBO's repair procedure is easy and convenient. Repairs that are covered
under warranty are done free of charge, and SEBO even pays related freight
costs. For machines that are not covered under warranty, SEBO charges
customers very reasonable repair fees, plus associated freight costs.
The repair procedure is as follows:
- Call customer service at 800-334-6614, to discuss the problem.
The outcome of the call should be one of these three options:
- The problem is diagnosed over the phone, and the
customer service representative provides a “self-help”
solution, e.g., clog removal.
- A referral is made to a local authorized SEBO retail store, which can
provide the needed repair services.
- The determination is made that the machine must be repaired at
SEBO’s corporate office in Centennial, Colorado. If this is the case,
customer service will issue a Return Material Authorization number
(“RMA”) and a prepaid UPS Return Label.
- Package for shipment that portion of the vacuum which SEBO’s customer
service representative instructs you to return, e.g., the power head, the
bag housing, or maybe the entire vacuum. Affix the UPS Return Label to
the outside of the box.
- Leave the box at any UPS Store, pick-up location or drop-off station.
SEBO receives returned machines within three to five days, and the
repairs are usually completed on the same day. Then, the vacuum is
returned via UPS. Therefore, the entire repair process typically takes about
two weeks. If faster transit times are needed, SEBO can accommodate such
requests, but customers are charged the additional amount of freight costs
associated with the specified expedited freight service.